A traditional knowledge base requires regular maintenance to ensure comprehensiveness and accuracy when providing support for on-demand queries. Plus, it’s not going to serve its purpose if it isn’t easy to use. That’s where an AI-powered knowledge base comes into play to cater your modern needs
75% of customer experience (CX) leaders believe artificial intelligence (AI) does not replace but amplifies human agent skill sets. However, when AI becomes a part of knowledge management systems, it can solve the above challenges.
This article gives a list of the five best AI knowledge bases to uplift your business knowledge management.
What is an AI Knowledge base?
An AI knowledge base is a centralized information repository that uses artificial intelligence (AI) technology to deliver precise and useful information to the user and work smarter for the contributors.
AI-powered knowledge base uses machine learning (ML) and natural language processing (NLP) capabilities to study website behavior and customer interaction to provide relevant content. This means better customer satisfaction without human intervention.
How does an AI-powered Knowledge base differ from Traditional knowledge bases?
AI knowledge bases are similar to traditional knowledge bases but with the superpower of AI. What it means is traditional repositories are static and require manual content creation, updating, and organizing content. They also need predetermined tags, categories, and keyword searches for knowledge retrieval.
AI knowledge bases, on the other hand, are dynamic and use natural language processing (NLP) and ML to automate content creation and knowledge management.
Top 5 AI knowledge bases for your enterprise
- Document360
- Capacity
- Korra
- Slite
- Tettra
- Document360
At the top of our list of the best AI Knowledge bases is Document360. The seamless integration of AI to the core ensures an intuitive and powerful experience for all users, including content creators, knowledge base administrators, and people seeking efficient self-service support.
The AI-powered search capabilities allow anyone to fetch the results in no time. Users may get Eddy-AI Assistant to find precise answers to client concerns straight from the knowledge base and even get reference articles. It provides prompts and suggestions for content creation and ensures consistency in writing tone. What’s more? AI title recommender also takes care of article titles, giving options that are both relevant and catchy.
Eddy goes on to recommend tags for more effective content categorization inside the knowledge base. The article summarizer can help users summarize lengthy materials into summaries that save time while articulating the most essential themes.
Be it a small business or an enterprise, the AI tools at Document360 have it all to work on maximizing your knowledge base and customer satisfaction.
“Document360 is easy to use and enables us to write new articles quickly. We have found the ‘eddy’ search bar very useful when trying to find the right information. Our article writers also use the ‘ai writer’ feature, which has made our standard of documentation even better.”- Nicholas T.
- Capacity
The next on our list of best AI knowledge bases is Capacity, an AI tool that seamlessly connects all your technological resources to simplify and make support task management a breeze. Capacity stores, organizes, and manages information for easy retrieval. Its standout feature is the advanced search functionality with an automated inquiry generator that helps the employees get specific information instantly and accurately.
Capacity offers a smooth UI for organizing information using folders and dialogues, which can be effortlessly shared through a drag-and-drop feature. It also lets you customize Access permissions for each department, role, geolocation, and employee so that sensitive information can be easily protected and made available to those who need it.
“Our technical support staff likes the Capacity help desk system much better [than the older system] because it is cleaner, we can leverage guided conversations to ensure we get better tickets, and we can quickly convert common issues into Capacity knowledge exchanges.”- Thomas M.
- Korra
Another one of the best AI knowledge bases out there, Korra can boost the efficiency of your support teams and help your customers with quick delivery of relevant information on the go. Its intelligent search engine can offer accurate recommendations and on-demand information to the users, streamlining your business’ support processes.
Automatically find and consolidate data from different systems, regardless of the formats you use, and turn fragmented content into a unified knowledge base. Korra’s AI capability can interpret user intent, customer interactions, and content tags appropriately. It also integrates workflows to provide insights to keep your knowledge base organized and relevant.
“The ease of use for our users to go from our platform and immediately be able to ask questions they are looking for. Clean and simple interface and is easy to use.” – Jeremy B.
- Slite
Slite is one of the best AI knowledge bases to boost collaboration between remote teams, making sharing information easy. Its intelligent search feature ensures users find the right information quickly by analyzing user intent to match inquiries to pre-existing knowledge base content effectively. That’s not it; the AI-powered knowledge base also allows users to connect with internal experts to address any gaps, ensuring quick fixes to any missing or incomplete information.
Slite also features an AI assistant that supports content creation by letting content creators maintain consistency in the tone of their writing. It allows content translation into 15 languages and generates concise document summaries catering to diverse audiences from different backgrounds and reading appetites.
“Its intuitive interface and structured design foster an environment where information is easily created, accessed, and shared among team members, enhancing overall productivity and efficiency.” – Verified user on G2
- Tettra
The last of the best AI knowledge bases, Tettra, can help businesses create and manage a comprehensive information repository efficiently. This AI-powered knowledge base allows a company to quickly create content and retrieve it in a chat with its AI-bot Kai. When the Kai can’t address the question, it can automatically route the query to a human agent, ensuring users always get answers.
Tettra’s AI helps verify content so all company information is up-to-date. The AI-powered search engine and advanced tagging capabilities let users easily find, access, and manage information. Additionally, the knowledge management dashboard helps identify knowledge gaps and stale pages and suggests edits.
“Tettra is a lifesaver for managing content across our restaurant chain. Its robust search functionality and structured organization allow for fast information finding. It’s like having an AI guiding me through every step of the way.” – Carlos V.
Conclusion
AI-powered knowledge bases make managing and accessing information easy beyond imagination. All the best AI knowledge bases mentioned here can not only boost your efficiency but also improve customer support, adding value to the skills of your customer support teams. Compare the features and choose the solution that supports your needs and fits your budget.